Managing public lighting complaints can involve phone calls, emails, scattered information and difficulty tracking the status of each occurrence.
Always On was created to simplify this process.
The platform allows citizens to easily submit a complaint, identify the lighting point on the map, add information and track the progress of their request. For municipalities, managing entities and technical teams, each occurrence becomes an organised, traceable ticket that can be monitored through to resolution.
With Always On, it is possible to:
✓ Centralise complaints in a single place
✓ Reduce repeated contacts and loss of information
✓ Track the status, history and progress of each ticket
✓ Support technical teams with data, images and location details
✓ Access useful information on fault types, equipment types and equipment most susceptible to failures
✓ Improve transparency in communication with citizens
More than a reporting tool, Always On helps managing entities respond better, plan with more information and gain greater control over operations.
Always On: simpler complaints, better-informed citizens and more efficient management.
